Payment, Cancellation & Refund Policy
We strive to make your booking process transparent and straightforward. Please review our mandatory payment terms, cancellation tiers, and policies regarding high-altitude mountain conditions before securing your Himalayan adventure.
Booking Deposit
60% advance payment required to confirm all reservations
Standard Notice
Full refund for cancellations made 21+ days before arrival
Balance Payments
On-site credit card payments accepted for Powder Week balances (no AMEX)
Booking & Payment Terms
To officially secure your package, guides, and hotel reservations, the following payment terms apply to all bookings:
- Advance Deposit: A 60% advance payment of the total reservation cost is required.
- Payment Method: Advance payments must be made via bank transfer to our Indian bank account. Exact bank routing details will be provided in the official invoice sent for your booking confirmation.
- Outstanding Balances: You can settle the outstanding payment for Powder Week packages by credit card at our local office in Gulmarg upon your arrival.
Note: We accept all major credit cards except American Express. We deeply regret any inconvenience this may cause.
Standard Cancellation Tiers
Our cancellation policy applies to all bookings. Refunds are strictly calculated based on the date we receive your cancellation request relative to your scheduled arrival date:
| Notice Period (Prior to Arrival) | Refund Eligibility | Policy Details |
|---|---|---|
| 21+ Days Before Arrival (3 Weeks) | Full Refund | Cancellations made 3 weeks or more prior to your scheduled arrival date will receive a 100% refund of the paid amount. |
| 10 to 20 Days Before Arrival | Partial Refund | Cancellations made within this window will incur a cancellation fee of 70% of the total paid amount (a 30% refund of the deposited amount will be issued). |
| Less than 10 Days / No-Show | No Refund | Cancellations made within 10 days of the arrival date, or on the exact day of arrival, are not eligible for a refund. No refunds are provided for early departures or unused days. |
Unforeseen Circumstances & Weather Contingencies
Mountain environments are highly dynamic. Gulmarg Ski Resort disclaims any financial responsibility for situations arising due to unforeseen circumstances, including natural and unnatural events beyond our control during and at the time of your booking.
- Flights & Transit: We do not offer refunds for travel delays, Srinagar Airport (SXR) flight cancellations, or highway closures caused by severe weather or local authorities.
- Gondola Operations: The Gulmarg Gondola is operated by the J&K Government and may close due to high winds or avalanche control. If you booked Guided Backcountry/Powder Tours and Phase 2 is closed, our guides will pivot your itinerary to Phase 1 tree runs or lower-mountain touring to ensure you still get to ride.
Apart from such unforeseen situations, we hope you join us and experience Gulmarg in its glory. We highly recommend purchasing comprehensive travel insurance that covers winter sports and trip interruptions.
Refund Processing Time
- Approved refunds are processed directly back to the original bank account used for the transfer.
- Please allow 7 to 10 business days for the funds to reflect in your account, depending on your bank’s international or domestic processing times.
Contact Our Support Team
All cancellation and modification requests must be submitted in writing via email or through our official WhatsApp support channel.